FAQ Page

FAQ Page 2018-04-01T18:46:09+00:00
How to design a photobook on our website 2018-04-04T11:08:33+00:00

Step 1. Locate photo books on our website in the top header area

 

Step 2.   Choose a photo book of your choice

 

Step 4.  Select Landscape or Portrait Orientation and Select Start Design Now

 

 

Step 5. Select a theme

 

 

Step 6. You will then be redirected to the design software and page

 

Step 7. To Upload photos, click on the page where you want the pictures to appear

 

Step 8. Click add to cart in the top right corner and process your order as usual

How to edit your project 2018-04-04T10:37:38+00:00

Once logged in to your account, locate PROJECTS in the header:

 

You will then be able to edit your Photobook, or any other design projects that you started.

*Make certain that you saved your project to have access at a later stage

Requirements for designing a pull up banner 2018-03-22T09:15:01+00:00

Visit the link below and upload your artwork in high quality, PDF format.

Alternatively, contact us for a custom design at an additional fee.

 

Dimensions of pull up banner:

2000mm Height

850mm Width

 

Illustrations:

Mechanism

Packaged In a bag:

 

How to design a laptop skin online 2018-03-22T08:47:32+00:00

Use our online designer

Step 1:

Visit the link below and select “START DESIGN NOW” 

 

Step 2:

Select a theme of your choice.

 

Step 3:

Click on the photo areas that say “YOUR PHOTO HERE”

You can upload your images via upload photos in the top left corner.

 

Step 4:

Save you work by clicking the floppy disk in the top right corner.

 

Step 5:

Select “ADD TO CART” located in the top right corner.

 

 

Upload your own image

Step 1:

Visit the link below and select “UPLOAD MY OWN DESIGN”

 

Step 2:

Select “PICK A FILE” and choose your desired image.

 

Step 3:

You will then be redirected to the cart page where you can process your order.

How to Create an Instagram Board Online 2018-03-13T08:17:41+00:00
  1. Visit the link below to access our Instagram Board Cut Out Products

www.theprintshop.co.za/instagram-cutouts

2. Select your desired Cut Out Size

3.Select weather you would like to upload a pre made design or start design online.

4. Add in your custom text, hashtags, page name, location, number of likes and profile picture.

5. Proceed to check out by clicking “Add to Cart” at the bottom right of your screen.

6. Select shipping address.

7. Select payment method.

How many photos can I have on my canvas? 2018-03-09T16:36:30+00:00

As many as you like on our Collage Canvases, use our online designer to create your masterpieces.

How do I maintain my canvas ? 2018-03-09T15:35:16+00:00

It might sound obvious, but don’t pop your Canvas Print anywhere humid or outside. And avoid putting it in direct sunlight. This way, its ink will stay brilliantly bright.

Give it a dust from time to time too – a quick wipe with a soft dry cloth is all you need to keep your Canvas Print looking fantastic.

Is the hanging kit included ? 2018-03-09T15:34:39+00:00

It’s included with any of our Premium canvases from April 2018.

Sometimes we may not have stock on hand due to availability from suppliers.

How do I redeem my Daddies Deal Voucher? 2018-03-09T07:33:55+00:00
  1. Purchase your voucher off the Daddies Deals website.
  2. You should receive an Email confirming your purchase and provides your voucher code.
  3. Visit our website at www.theprintshop.co.za
  4. Locate Canvas products
  5. Choose your preferred canvas size (A2)
  6. Pick your preferred orientation (Portrait or Landscape)
  7. Choose and upload your preferred image (High Resolution)
  8. Save your project and checkout.
  9. You will be prompted to “redeem your voucher / Daddies Deal Voucher” (The canvas amount should be deducted)
  10. Choose EFT payment at checkout (As you have already purchased a Daddies Deal, you would not need to pay)
  11. We would then receive your order and artwork which will then be processed.
  12. We will contact you as soon as the order is ready
When will my credit card be charged? 2018-03-06T11:47:42+00:00

Your credit card will be charged after the successful placing of your order and the approval of your card. If there are any problems, you’ll hear from us.

How will I receive my design project once it is finished? 2018-03-06T11:27:53+00:00

A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD, dropbox, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.

Is the artwork for my logo something from microsoft clipart? 2018-03-06T11:26:09+00:00

NO, we create and draw artwork from inspiration given in our meeting and style review.

Is the artwork our property once paid for? 2018-03-06T11:25:11+00:00

No, not the actual artwork files unless agreed upon in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours one the project is fully complete and paid for.

How does your logo design process work? 2018-03-06T11:24:30+00:00

During our initial logo meeting, we first begin by discussing the client’s ideas, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. Our logo design service is very straight forward. If you’d like to see extra concepts after our initial three ideas or if you need a couple logo designs for multiple companies our service can be priced according to your needs.

What do you charge for your graphic design services? 2018-03-06T11:23:29+00:00

Prices depend on many variants, but you can be sure you are getting a great value for your design project. Design jobs are charged by the hour. Typical graphic design projects are R400/hr. If you have small changes to a pre-existing file that takes 5 min for a quick update, we will charge the minimum amount for design.

Is ordering online secure? 2018-03-06T11:13:43+00:00

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

How do I place my order? 2018-03-06T11:14:46+00:00

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

How do I view what’s in my shopping cart? 2018-03-06T11:35:30+00:00

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

How will I know that you have received my order? 2018-03-06T11:16:04+00:00

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

What are your shipping and handling rates? 2018-03-06T11:40:33+00:00

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.  All shipping costs are calculated using our Postal Service shipping module.

What are your payment options? 2018-03-06T11:20:03+00:00

We accept most  types of major credit cards (MasterCard, Visa and American Express), as well as an option for EFT payments by which you will be sent banking details and a proof of payment should be forwarded to us. You can also utilize our PayPal payment method, mostly used by international customers.