Inbound Sales Consultant

Inbound Sales Consultant


Purpose of the Role:

  • Assisting The Print Shop’s clients to an array of Print and Design services by responding to Walk-in clients, all email and telephonic requests and queries.
  • To ensure the day-to-day Internal Sales are carried out in an effective, efficient, timely, and service-oriented manner.

Location:         Kensington Square (Durban North)

Reporting to: Store Manager

Working hours:      

  • Monday – Friday (8:00am – 5:30pm)
  • Saturday (8:00am – 1:00pm)

Duties and Responsibilities:

  • Manage high volume of phone calls and emails and provide a response to all as well as maintaining high quality of services and performance standards.
  • All client requests must be responded to within 15minutes of receiving the request
  • Facilitate sales of all products and services according to the company and client requirement.
  • Coordinate with customers and avoid any discontinuation from his or her end.
  • Assist customers with knowledge on products and services
  • Provide customers with accurate quotations and pricing
  • Perform follow-up calls once a quotation has been sent
  • Attend to all customer complaints and ensure timely resolution within required guidelines.
  • Manage and process all correspondence with customers.
  • Once orders are confirmed and a deposit received, create Sales Orders and allocate the job to a Graphic Designer
  • Ensure optimal level of client satisfaction at all times and process all orders on phone.


  • Matric
  • Sales Course / Training (will be an advantage)
  • Minimum 2 Years of Sales Experience
  • Excellent communication and computer skills
  • Experience in the printing Industry will be an advantage
  • Must be target driven


Apply Here:

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  • - please select the position you are applying for -
  • Copy Centre Assistant
  • Graphic Designer
  • Inbound Sales Consultant
  • Print FInisher
  • Store Manager
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