Return/Refund Policy

Returns and Refund Policy

Thanks for shopping at The Print Shop.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

The products sold by The Print Shop are custom printed and therefore not eligible for returns.  The costs associated with returning items to The Print Shop will solely be the responsibility of the customer.

However, if the printed items are defective due to the printing process or if they were damaged during shipping, the order may be eligible for a refund.

You should inspect all products as soon as you get your order. If any product is defective or appears to have been damaged during shipping, you may contact our Support team for help in resolving the issue by email at support@theprintshop.co.za or phone at 031 563 3005 or 0861177468. Include your order number, contact information and proof of the defects/damage. Issues must be raised within 14 days from the date you receive it (or the date it was scheduled to arrive).

You will be responsible for paying for your own shipping costs if you choose to return any items. Shipping costs are non-refundable.

Refunds

Once we receive your email regarding issues with your order, we will inspect the product and notify you that we have received your request for refund.  We may contact you to clarify the issues raised with your order.

If a return is approved, The Print Shop may reprint the order at no additional cost to the customer rather than issuing a refund. If a refund is approved, we will initiate a refund to your credit card (or original method of payment) within 30 days. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

In the case of a return or refund, we reserve the right to have you return the original order before reprinting or refunding your order.

Cancellation

Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, The Print Shop will need formal notification in writing to the company’s email address (info@theprintshop.co.za). The client will then be invoiced for all work completed that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by The Print Shop within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for returns and refunds as a result of errors made by you, as specified in the Terms and Conditions.

If you have any questions about Returns, Refunds, or Cancellation, contact us at support@theprintshop.co.za.

We reserve the right to update and revise this Returns & Refund Policy without prior notice to reflect changes in our policies and services.